Sanity Support is a team of experienced vending operators helping other operators work through machine and equipment issues. Through our support ticket form, you can describe the problem, share error messages, and explain what you’ve already tried. We review those details and provide practical insights, suggested checks, and step-by-step troubleshooting guidance.

Support may include help with touchscreen and controller behavior, payment-system connections, product selection and pricing, dispensing mechanisms, cooling concerns, and machine configuration. When possible, we can also help identify potential replacement parts and suggest sources to contact. Part compatibility, availability, pricing, and warranties must be confirmed with the supplier.

Our target is to provide an initial response within 24 hours of receiving your ticket. That response may include troubleshooting steps or a request for additional information, photos, or video. Response time is separate from resolution time; some issues require multiple exchanges, replacement parts, manufacturer assistance, or an onsite technician.

This is a troubleshooting partnership—not a promise of an immediate fix or a guaranteed resolution to every problem. Our role is to help you narrow down possible causes, understand your options, and make informed decisions about the next step.

Support is provided remotely. Parts, shipping, and onsite service are not included. For issues involving electrical hazards, refrigerant systems, or other work requiring qualified service personnel, we’ll recommend professional assistance.